Wonderful
Traveller Type: young couple

Very Poor
Traveller Type: solo traveller
  : Bugs or no bugs, Mr. Manager engaged in insulting and unprofessional behavior.During my stay I got bug bites. Not sure if from in the room. I looked, couldn't find any. Showed photos of bugs to lady manager, asked to change rooms. She was very understanding and agreeable. Other manager (her husband?) was not. He said I probably had a "skin allergy" and that I wanted to change rooms because the people in the adjoining room were noisy. I said I didn't have an allergy and there was no noise. He enters the room tears up the bed, says no bugs. Again says I'm lying. I threaten to leave, cancel payment. He gets the owner to talk to me on the phone. Owner says never had bug problems, but people have cheated him by asking for their money back after staying a few hours and showering, claiming something was wrong with the room. He said he asked Mr. Manager to be vigilant. He apologizes, it's all a misunderstanding. Will have the room checked out by a professional. No problem with me moving to another room. Whether bugs were in the room or not, there was that possibility. My request was a simple one and easy to accomodate. I had stayed at this motel before and had enjoyed my stay. Why anger a guest by calling him a liar? Mr. Manager should learn from his wife. Not everyone is a liar and a cheat.

Very Poor
Traveller Type: family with young children
  : Nothing
  : Booked room for 14 person was accommodated for 10 person only. When asked for correct room accommodation was told to contact booking.com as they are third party vendor.

Very Poor
Traveller Type: young couple
  : I was able to get my money back, and didn’t have to stay here.
  : From the first glance they were selling off used furniture in front of the motel. Which looked like trash. When we checked in, we were directed to our room. Upon entering the room, we tried to turn on the lights to check it out. Three of the lamps in the room had NO lightbulbs! We pulled back the covers as is our custom to check for bedbugs, and found hairs in the sheets! Not one or two, but 3 before we quit looking! We couldn’t really see everything else with no lighting! When I started to go back to ask about another room, I saw the “Owner” trying to look in some ones room through the crack In the curtains!!! When asked about another room, I was told they had NO other openings! When we asked for our money back, amazingly they came up with a little bit nicer room. But after realizing that the Owner had been peering in to another room, there was NO way my husband and I were going to risk staying there. He lied to us, argued with us, and refused to give us our money back, UNTIL we threatened to review on booking.com and contact our credit card company to let them take care of it!

Very Good
Traveller Type: group
  : The room was spotless, the bed comfortable, the staff were very friendly, woul stay agin on another trip
  : Nothing

Fair
Traveller Type: young couple
  : staff/owner seemed friendly & helpful, room was clean
  : could of stayed at bigger name motel, but I was looking for something off the beaten path. Unfortunately like most of 'Route 66", the Sands is in dire need of some major maintenance.

Very Poor
Traveller Type: family with young children
  : Nothing It was awful.
  : Sewer smell and heavy smoke smell!!!Overpriced severelyThe door handle had screws coming out.We had NO TOWELS , WASH CLOTHS and hand towels.They gave us one towel when we asked!!!! It was $98 room! Total rip off. Smelly and LESS THAN HALF A ROLL OF TOILET PAPER. NO KLEENEX.Front desk NOT open. You ring bell. NO COFFEE ,NOTHING OFFERED FOR GUESTS. WORSE HOTEL EVER. I have been cross country several times. Smoke out in walk way, pot and cigarettes.

Good
Traveller Type: group
  : The Sands Motel is a Classic Mom and Pop motel. The location is great. I do not know a lot about Grants NM, but I can tell you your lodging choices are limited. The best thing about this property is that "La Ventana " steak house is right down the street, Great Place for STEAK !
  : We had 4 rooms. One was perfect 2 were so so and the last one was bit neglected.

Fair
Traveller Type: family with young children
  : Drive up to room
  : Bathroom faucet broken